1) Triage
15–20 minutes to understand what’s broken, what matters, and what “good” looks like.
Output: clear scope + next steps.
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Practical IT for Small Businesses
Less chaos • more control
How we do it
Most IT pain comes from the same 3 things: no baseline, no documentation, and fixes that don’t stick. This process is designed to stop that pattern.
2) Plain-English plan
You get a short written plan with options and pricing. No jargon, no “trust me.”
Output: option A/B + cost + timeline.
3) Execute cleanly
We fix the root problem, not just the symptom. Then we test it so it doesn’t “come back tomorrow.”
Output: verified change + rollback notes if needed.
4) Document it
Simple documentation: what you have, what changed, how to operate it, and where the risks are.
Output: notes you can actually use later.
5) Keep it healthy
For managed clients: patching cadence, monitoring, backups verified, and periodic reviews.
Output: fewer surprises + predictable ops.
6) No vendor runaround
If a vendor is involved, we drive the conversation and keep it moving.
Output: one throat to choke (it’s mine).
Want the plan?
Email info@amesgate.com with what’s going on. We’ll triage and get you a clean next step.